Customer 昀椀rst Customer experience We exist to serve our customers and communicate consistently with them to review their experiences and levels of satisfaction with our products. We incorporate customer feedback into future product design and functionality in real-time, with the end goal of maintaining a high degree of satisfaction among distributors, installers, and homeowners. The ability to successfully grow and evolve our business requires open and continuous dialogue to ensure a smooth experience, and we take this aspect of our business very seriously. 77 100 Net Promoter Score (NPS) 昀椀eld service NPS among homeowners and installers worldwide 24/7 30 call center support minute target for with target wait time improved battery of 1.8 minutes commissioning times ENVIRONMENTAL, SOCIAL, AND GOVERNANCE REPORT 2023 15